When installing PureMessage for Microsoft Exchange, installation fails and you see the following error message:
no mapping between account names and security IDs was done.
Sophos product and version
PureMessage for Microsoft Exchange, version 3.x
Microsoft Windows Server 2000 and 2003
What to do
The previous version of PureMessage for Microsoft Exchange that was installed on the network created the Sophos PureMessage Administrator group. However, the group name followed the pre-Windows 2000 naming convention and so it was missing spaces.
- In Windows, create a new PureMessage Administrator group with the proper name: Sophos PureMessage Administrators.
- Restart the PureMessage installation program.