PureMessage for Microsoft Exchange: A server-side error has occurred 0x800706F7 (or 0x800703E6)

  • Article ID: 35643
  • Updated: 06 Apr 2009

Issue
When you open the web digest link you get the following error:

PureMessage
A server-side error has occurred
Error: key master error while authenticating digest user Code: 0x0800706F7

You may also see the error code 0x800703E6

Sophos product and version
PureMessage for Microsoft Exchange 3.0.0

Operating system
Windows 2003 SBS R2 SP2

What to do 

In Windows Services, restart the 'Sophos Puremessage Web Agent' service.

You should now be able to access the web digest

 
If you need more information or guidance, then please contact technical support.

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