PureMessage for Microsoft Exchange: Blackberry users receive duplicate email messages

  • Article ID: 34712
  • Updated: 10 Mar 2009

Issue
Blackberry users receive duplicate copies of incoming emails. These may be exact copies, or they may have a winmail.dat attachment.

This issue may also be seen on other non-Microsoft email clients.

Sophos product and version
PureMessage for Microsoft Exchange, version 3

Operating system
Any Windows server.

What to do

  1. In the PureMessage console, go to Configuration, System, E-mail tagging
  2. Disable all email tagging (Subject tags and X-headers).
  3. Send a test email. The Blackberry user should receive just one copy.

 
If you need more information or guidance, then please contact technical support.

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