PureMessage for Microsoft Exchange: installation error 0x80070534

  • Article ID: 33332
  • Updated: 11 Jun 2009

Issue
When trying to install PureMessage for Microsoft Exchange, installation stops and the following message is displayed:

0x80070534 - No mapping between account names and security IDs

Sophos product and version
PureMessage for Microsoft Exchange, version 3.0

Operating system
Windows 2000/2003 Server

What to do

On the computer on which you are installing PureMessage, you need to reset the IUSR_Server account:

  1. Navigate to C:\Inetpub\AdminScripts\adsutil.vbs and create a backup copy of this file.
  2. Open a command prompt and type C:\Inetpub\AdminScripts\adsutil.vbs get w3svc/anonymoususername
    Ensure the account given is correct, e.g. IUSR_COMPUTERNAME
  3. Open adsutil.vbs in Notepad or another text editor.
  4. Find the section named "IsSecureProperty" (if you search for IsSecureProperty, it is the fourth occurrence).
  5. Change the following line
    From:To:

    If (Attribute = True) Then

    IsSecureProperty = True

    Else

    IsSecureProperty = False

    End If

    If (Attribute = True) Then

    IsSecureProperty = False

    Else

    IsSecureProperty = False

    End If

  6. Open a command prompt and type

    C:\Inetpub\AdminScripts\adsutil.vbs get w3svc/anonymoususerpass

  7. Note the password that's returned. The password is case sensitive.
  8. Do one of the following according to whether the computer is a domain controller or not:
    • If the computer is a domain controller:
      Go to Active Directory (Users and computers) and change the IUSR_YourServer password to match the password noted in step 6.
    • If the computer is not a domain controller:
      Go to Control Panel|Administrative Tools|Computer Management|Local Users and Groups|Users and change the IUSR_YourServer password to match the password noted in step 6.
  9. Open another command prompt and type

    C:\Inetpub\AdminScripts\synciwam.vbs

  10. Now reset IIS by typing

    iisreset /restart

  11. Close the Command Prompt window.
  12. Double-click the PureMessage installation icon to install PureMessage.

    If the installation fails with the same error:

    • In Active Directory, rename the IUSR account.
    • Reboot the server. The IUSR will be recreated automatically.
    • Open the command prompt and reset IIS again by typing the following command:

      iisreset /restart

    • Try installing PureMessage again.

Technical Information

This error usually occurs when the Quarantine Digest fails to configure itself using the IUSR_Server account. For more information, please refer to the following knowledgebase article on the Microsoft website: http://support.microsoft.com/kb/297989

 
If you need more information or guidance, then please contact technical support.

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