PureMessage for Microsoft Exchange: Exchange not journaling outbound email

  • Article ID: 31698
  • Updated: 24 Oct 2008

Issue

This issue was fixed for Microsoft Exchange 2007 in PureMessage version 3.0.2.

After installing or upgrading to PureMessage version 3.0, outbound emails are not being journaled in Exchange. The settings are correctly configured in Exchange to journal both inbound and outbound emails. Inbound emails are journaled correctly.

This is a known issue.

Product name and version

PureMessage for Microsoft Exchange, version 3.0

What to do

If you are using Microsoft Exchange Server 2003, turn off Email tagging in PureMessage:

  1. Click Configuration|System 'Email tagging'.
  2. In the 'Email tagging' window, deselect all of the items.
  3. Click OK.

This issue was fixed for Microsoft Exchange 2007 in PureMessage version 3.0.2.

If you are using Microsoft Exchange Server 2007, change the journaling agent's priority as follows:

  1. Go to Start|Exchange Management Shell.
  2. Type C:\Documents and Settings\Administrator>Get-TransportAgent
  3. Note the lowest priority in the list (it should be about 4 or 5) - you will change the journaling agent to this priority in the next step.
  4. Type C:\Documents and Settings\Administrator>Set-TransportAgent "Journaling Agent" -Priority 4 (or 5 is this is the lowest priority from step 3).
  5. Check that the journaling agent's priority is now the lowest by typing C:\Documents and Settings\Administrator>Get-TransportAgent.
  6. Close the Exchange Management Shell window.

 
If you need more information or guidance, then please contact technical support.

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