PureMessage for Microsoft Exchange: during installation prompts for a reboot but then doesn't continue

  • Article ID: 30569
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  • 2 customers rated this article 3.0 out of 6
  • Updated: 13 May 2013


Issue
The PureMessage for Microsoft Exchange, version 3.X, installation runs briefly, then prompts for a reboot. Once the computer is rebooted nothing happens. When you re-run the installer this behaviour is repeated.

Sophos product and version
PureMessage for Microsoft Exchange, version 3.X

Operating system
Windows

What to do

Try each of the following in the order given here.

1. Run the installation from a local computer
The PureMessage installation must not be run from a network share or a mapped drive. If the installation fails from a local computer, work through the next section.

2. Edit the registry
Before you make any changes to the registry, ensure that you read the warning about editing the registry and make a backup.

  1. Browse to:
    32-bit location: HKLM\Software\Microsoft\Windows\CurrentVersion\Run
    64-bit location: HKLM\Software\Wow6432Node\Microsoft\Windows\CurrentVersion\Run
  2. Backup the key (right-click Run and select Export).
  3. Delete the string on the right-hand side called: StartPMEx3xInstaller
    (The string may differ depending on the version of PureMessage that you are attempting to install)
  4. Run the PureMessage installation again.

If this fails work through the next section.

3. Run a direct command
From the command line, run the command.

C:\pmex_3x\PM\AfterRestart\PMAfterRestart.exe c:\pmex_3x\ /z"AfterReboot" /L1033

(Please alter both entries for 'pmex_3x to match the version you have installed)

3. Run a direct command (64 bit)

If running the command for a 64 bit installation run this command :

C:\pmex64_3x\PM\AfterRestart\PMAfterRestart.exe c:\pmex64_3x\ /z"AfterReboot" /L1033

(Please alter both entries for 'pmex64_3x' to match the version you have installed)

Note : Run commands with spaces shown using parameter /L1033 (as shown above) for English, and /L1041 for Japanese.

 
If you need more information or guidance, then please contact technical support.

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