During the installation of Puremessage the following error is displayed:
Setup encountered an error while gathering system information.
Error details: COM error-code 0x80080005: Server execution failed
First seen in
PureMessage for Microsoft Exchange
The Simple Mail Transfer Protocol (SMTP) service may be in a 'Stopping' or 'Starting' state.
What To Do
- Open a Command Prompt
iisreset and press Return (This will restart the Exchange services)
- Check the Exchange services, especially the SMTP service are now running
- Run the Puremessage installation again