PureMessage store scanning has encountered an application error (details: 'Unknown error')

  • Article ID: 120733
  • Updated: 11 Mar 2014

Issue

The PureMessage Activity Monitor or ExchangeStoreScan.log contains the below error:

PureMessage store scanning has encountered an application error (details: 'Unknown error')

First seen in

PureMessage for Microsoft Exchange 4.0

Cause

The Exchange Web Services (EWS) based store scan is attempting to access an unrequired item and causing a NullReferenceException error.

What To Do

This error can be safely ignored, no further action is required.

 
If you need more information or guidance, then please contact technical support.

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