Advisory: PureMessage for Windows/Exchange - Microsoft Exchange information store scanning problems

  • Article ID: 12070
  • Updated: 28 Oct 2008

A number of customers have reported problems with information store scanning in PureMessage for Windows/Exchange. There are two main symptoms of this problem:

  • The store process (Store.exe) uses excessive CPU resources.
  • Workstations running Microsoft Outlook experience problems when contacting the Microsoft Exchange server.

A fully supported release of PureMessage for Windows/Exchange is now available from Sophos which corrects this issue.

Note: This version should only be used by customers who are experiencing the issues described above. Other customers should wait until the next maintenance release of PureMessage for Windows/Exchange which will include these changes.

What to do

  • Deliver any required email from the PureMessage Quarantine section.
  • Note your PureMessage for Windows/Exchange configuration options.
  • Uninstall PureMessage for Windows/Exchange.
  • Reboot the computer.
  • Upgrade to PureMessage for Windows/Exchange version 2.5.1 or above.

 
If you need more information or guidance, then please contact technical support.

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