PureMessage fails to process messages after the server is rebooted

  • Article ID: 120353
  • Updated: 13 Jan 2014


After restarting the server running PureMessage for Exchange, the PureMessage activity monitor on the SMTP tab stopped updating.

Pressing 'Start' does not resolve the issue and email are not received since the server restart.

First seen in

PureMessage for Microsoft Exchange 3.1.2

Operating systems
Particular operating systems related to this article - if any. Delete this section rather than putting 'Windows All' etc.


The PureMessage services fails to start correctly (or in the right order) after the last reboot.

What To Do

It has been observed that restarting just the Sophos PureMessage Running Object Table (ROT) service has corrected the problem.  However all the PureMessage related services may need to be restarted.

If the problem continues after the next reboot set all of the Sophos PureMessage services to delayed start up.

If you need more information or guidance, then please contact technical support.

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