Exchange store scanning fails to scan any items

  • Article ID: 119506
  • Rating:
  • 1 customers rated this article 1.0 out of 6
  • Updated: 24 Dec 2013

Issue

Within Activity Monitor the Exchange Store items Scanned value remains at 0, indicating that no items are being scanned.

First seen in

PureMessage for Microsoft Exchange 4.0

Cause

PureMessage uses Exchange Web Services to scan the information store and this requires the Exchange Autodiscover service to be correctly configured. This issue is caused due to the Exchange Autodiscover service not being configured correctly.

What To Do

Follow the instructions in the below Microsoft article:

Configure Exchange ActiveSync Autodiscover Settings

 
If you need more information or guidance, then please contact technical support.

Rate this article

Very poor Excellent

Comments