Error 0x80071a91 when starting the Sophos PureMessage service

  • Article ID: 118339
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  • Updated: 03 Oct 2012

Issue

The Sophos PureMessage service is failing to start. The below error code and text are observed when attempting to start this service:

Windows could not start the Sophos PureMessage service on Local Computer.

Error 0x80071a91: Transaction support within the specified resource manager is not started or was shut down due to an error.

First seen in

PureMessage for Microsoft Exchange 3.1.2

Operating systems
Windows 2008 / 2008 R2

Cause

This issue occurs if the Windows file system transaction log is corrupted.

What To Do

  1. Select 'Start' | 'All Programs' | 'Accessories' | 'Command Prompt'
  2. Right-click and select 'Run as administrator'
  3. Run the below command:

    fsutil resource setautoreset true c:\

    Note: Change c:\ to a different drive if Windows is installed to a non-default location.
  4. Reboot the computer

For further information on the 'Fsutil resource' command see the following Microsoft article: Fsutil resource.

 
If you need more information or guidance, then please contact technical support.

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