Error retrieving data from the server. Ensure server / database is started and try again. -- Cannot create a file when that file already exists (0x800700b7)

  • Article ID: 117791
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  • 3 customers rated this article 1.0 out of 6
  • Updated: 05 Apr 2013

Issue

The following error may appear under the following circumstances:

  • During a new installation on a computer that originally had a previous version installed
  • During an upgrade to an existing version
  • Opening an existing PureMessage console

 

Known to apply to the following Sophos product(s) and version(s)

PureMessage for Microsoft Exchange 3.1.2
PureMessage for Microsoft Exchange 3.1.1
PureMessage for Microsoft Exchange 3.1.0

Cause

Within the Sophos PureMessage Config directory there will be a folder 'LastKnown_Old'

What To Do

  1. Access the Sophos PureMessage Config directory. By default this will be:

    C:\Program Files\Sophos\PureMessage\Config\

  2. Move or delete the folder 'LastKnown_Old'

 
If you need more information or guidance, then please contact technical support.

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