Unable to delete sophoslog.evt after uninstalling

  • Article ID: 11633
  • Updated: 06 Mar 2014

Issue

If you cannot delete the file sophoslog.evt after uninstalling PureMessage for Microsoft Exchange, do as follows.

First seen in

PureMessage for Microsoft Exchange

Cause

Registry key is locking event log.

What To Do

On the affected computer

  1. open the registry editor
  2. delete the registry entry
    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\
    Services\Eventlog\Sophos
  3. reboot the computer.

You will now be able to delete the file sophoslog.evt.

 
If you need more information or guidance, then please contact technical support.

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