PureMessage for Microsoft Exchange: Log files

  • Article ID: 11425
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  • Updated: 07 May 2010

PureMessage can record information in three different logs:

  • Windows Event log
  • PureMessage log
  • on-screen log (the log in the Status tabbed page for each scanning job).

What to do

Configuring logging

For each scanning job, you can specify the types of event recorded in each of the three log files that PureMessage uses.

  1. In the PureMessage console tree, click a scanning job (e.g. 'Mail (real-time)').
  2. A set of tabbed pages is displayed in the details pane.
  3. Click the Logging tab.

PureMessage can record information in three different logs:

  • 'Event Log': the Windows event log.
  • 'File Log': the PureMessage log.
  • 'Screen Log': the log in the Status tabbed page for each scanning job.

There is a drop-down menu for each log where you can specify the contents of the log:

  • 'None': no messages
  • 'Low': error messages
  • 'High': error and warning messages
  • 'All': error, warning, information and job status messages.

To open the PureMessage console, double-click the PureMessage icon on your desktop.

  1. In the PureMessage console tree, click 'Logging'.
  2. The 'Log file' page is displayed in the details pane.

By default, the PureMessage for Windows/Exchange log file will be written to the 'Program Files\SOPHOS\PureMessage\Logs' folder in the administration (hidden) share on the PureMessage server.

  • To specify where the log file will be written, click 'Browse'.
    • The log file must be on the PureMessage server.
    • You must have administrator privileges on the server to access hidden shares.
  • To set a maximum size, select 'Maximum log size'. Enter the size in megabytes in the text box. The default is 10.
  • To view the log, highlight the log file and click 'View Log'.
  • To purge the log, highlight the log file and click 'Clear Log'.

The PureMessage log

 
If you need more information or guidance, then please contact technical support.

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