PureMessage for Microsoft Exchange: error during installation 'COM error-code 0x80004005'

  • Article ID: 112623
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  • 15 customers rated this article 1.2 out of 6
  • Updated: 28 Oct 2013

While attempting to install PureMessage for Microsoft Exchange, v 3.1, on Exchange 2010 SP1 Hosting Mode the following error is seen:

Setup encountered an error while gathering system information.
Error details COM error-code 0x80004005 : Unspecified Error

Sophos product and version
PureMessage for Microsoft Exchange, v 3.1

What to do

This installation mode of Exchange is not supported. Please refer to the system requirements for PureMessage v 3.1

NOTE: This error may be caused by other reasons if you see it when installing on a supported version/mode of Exchange.

If you need more information or guidance, then please contact technical support.

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