Following re-installation of PureMessage on a cluster node, error 'Quarantine file does not exist on the server' is displayed

  • Article ID: 110827
  • Updated: 26 May 2010

Issue
Following re-installation of PureMessage on a cluster node, quarantine items appear in the Quarantine screen but when you attempt to access them, the following error is displayed:

Quarantine file does not exist on the server

Known to apply to the following Sophos product(s) and version(s)

PureMessage for Microsoft Exchange 3.1.0
PureMessage for Microsoft Exchange

Operating System
This applies when re-installing PureMessage on a cluster node on Exchange 2010 in a Database Availability Group (DAG).

What To Do

Wait for 15 minutes, after which time the files should be restored.

Technical background
This problem is caused because the files have not yet been copied to the node’s Quarantine folder by DFSR. There may be a period of up to 15 minutes while these files are unavailable before the first scheduled replication occurs

 
If you need more information or guidance, then please contact technical support.

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