Enterprise Console: error a04b0011

  • Article ID: 17515
  • Updated: 17 Jul 2013

In Enterprise Console the following error code and error message are reported:

a04b0011 Threat <filename> could not be cleaned up because it is no longer in the quarantine list on this computer.

This error message is usually generated when Sophos Anti-Virus for Windows 2000+ has already deleted the infected file.

What to do

  1. Run a scan with Sophos Anti-Virus to ensure that the infected file has gone.
  2. Delete the alert from Enterprise Console.

If the report reappears after the scan, go to the affected computer and check what has happened from there. See Sophos Anti-Virus: removing viruses on the local computer for details.

If you need more information or guidance, then please contact technical support.

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