Enterprise Console: Error a04b0003

  • Article ID: 17513
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  • Updated: 17 Jul 2013

In Enterprise Console the following error code and error message are reported:

a04b0003 The attempt to delete the infected file <filename> failed due to unknown error <error details>.

This error message is generated when Sophos Anti-Virus for Windows 2000+ cannot delete an infected file.

What to do

Go to the affected computer and analyze what has happened from there. See Sophos Anti-Virus: removing viruses on the local computer for details.

If you need more information or guidance, then please contact technical support.

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