Enterprise Console: Error a0250029

  • Article ID: 17511
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  • Updated: 17 Jul 2013

In Enterprise Console the following error code and error message are reported:

a0250029 <malicious file> could not be removed.

This message is displayed when Sophos Anti-Virus for Windows 2000+ has been unable to delete a malicious file.

What to do

First, try to remove the file using Enterprise Console.

  1. Set up a scheduled scan in Enterprise Console to delete infected files.
  2. Run the scan.
  3. Make a note of any error messages that are generated.

If this fails, go to the affected computer and find out what has happened from there. See Sophos Anti-Virus: removing viruses on the local computer for details.

If you need more information or guidance, then please contact technical support.

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