In Enterprise Console the following error code and error message are reported:
a0250012 Potentially unwanted application <application name> was not removed due to errors.
This message is displayed when Sophos Anti-Virus for Windows 2000+ has not found all components of a potentially unwanted application (PUA) during cleanup.
What to do
In Enterprise Console:
- Run an immediate or scheduled scan of the whole of the affected computer.
- Run cleanup again.
If problems persist, go to the affected computer and remove the PUA from there. See Sophos Anti-Virus: removing viruses on the local computer for details.