0000006e Updating failed because no update source has been specified

  • Article ID: 15403
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  • 2 customers rated this article 4.0 out of 6
  • Updated: 29 Sep 2014

Issue

One or more endpoint computers report to the Enterprise Console with the following error:
0000006e Updating failed because no update source has been specified

Within the Sophos AutoUpdate logs you will see the following message:
Sophos AutoUpdate could not continue because no valid update locations were defined.

First seen in

Enterprise Console 4.5.0

Cause

The common cause is when the Sophos Update Manager (SUM) is not configured to download the required software package for the endpoint(s). In Enterprise Console the software subscription applied to the affected endpoints has no selected software to download.

When the endpoint receives the updating policy where no software package has been set the configuration will be blank. This will prevent Sophos AutoUpdate from updating successfully.

What To Do

  1. Within the Enterprise Console, select 'Update Managers' view from toolbar.
  2. Right click on each 'Software Subscription'  configured from the left hand pane and select 'View/Edit Subscription'
  3. Confirm that the relevant software package(s) are selected for this subscription and then click 'OK'.
  4. Within the 'Update managers' view select the required Update Manager and right click 'View/Edit Configuration'
  5. On the 'Subscriptions' tab confirm the required subscription is selected for 'Subscribed to:' and click 'OK'
  6. On the Distribution tab confirm the required software distribution is applied to relevant share and click 'OK'.
  7. Right click on the Update Manager(s) and select 'Update Now'.
  8. Once the Download Status column and returned a new 'Last Checked' time stamp, switch to the endpoints view from the toolbar at the top of the console.
  9. Highlight the affected endpoints within the console and right-click and select 'Update Computers Now'.

 
If you need more information or guidance, then please contact technical support.

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