Sophos Anti-Virus CustomActions log shows 'Failed to create DOM document (0x80040154)'

  • Article ID: 43924
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  • Updated: 30 Dec 2013

Issue

In the C:\Windows\Temp\ folder the Sophos Anti-Virus installation log shows:

Action ended : SetDeviceControlProperty. Return value 3

In the C:\Windows\Temp\ folder the Sophos Anti-Virus CustomActions log shows:

SetDeviceControlProperty: Failed to create DOM document (0x80040154).

First seen in

Sophos Anti-Virus for Windows 2000+

Cause

One or more Microsoft dynamic link library (DLL) files are incorrectly registered.

What To Do

  1. Open a command prompt (Start | Run | Type: cmd.exe | Press return).
  2. Change directory ('cd') to the C:\Windows\system32 folder.
  3. Type the following commands to register these dll filess:
    regsvr32 msxml3.dll
    regsvr32 msxml4.dll

 
If you need more information or guidance, then please contact technical support.

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