Sophos Anti-Virus for Windows 2000+: during installation you get error 'Windows Installer Service could not be accessed'

  • Article ID: 39225
  • Updated: 17 Jan 2011

Issue
During installation of Sophos Anti-Virus for Windows 2000+, the following error is displayed:

The Windows Installer Service could not be accessed.
This can occur if you are running Windows in safe mode, or if the Windows Installer is not correctly installed.
Contact your support personnel for assistance.

Sophos product and version
Sophos Anti-Virus for Windows 2000+, version 7.3.1

Operating system
Windows XP Professional SP2

What to do

Please refer to the Microsoft knowledgebase articles:

 
If you need more information or guidance, then please contact technical support.

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