Error 3000. A previous version of Sophos Anti-Virus already exists, a reboot is required.

  • Article ID: 32241
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  • 2 customers rated this article 3.5 out of 6
  • Updated: 14 Sep 2012

Issue 

When you try to install Sophos Anti-Virus on a computer that previously had a non-Sophos anti-virus product installed, Sophos Anti-Virus fails to install and displays the error:

Error 3000. A previous version of Sophos Anti-Virus already exists, a reboot is required.

Rebooting the computer does not resolve the issue.

First seen in

Sophos Anti-Virus for Windows 2000+

Cause

A flag file created to track a reboot has not been deleted.

What To Do

  1. Remove C:\Windows\Temp\Sophosreboottest.txt
  2. Re-install Sophos Anti-Virus.

 
If you need more information or guidance, then please contact technical support.

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