Sophos Endpoint software installation Error: 1625 The system administrator has set policies to prevent this installation.

  • Article ID: 16105
  • Rating:
  • 2 customers rated this article 1.0 out of 6
  • Updated: 25 Oct 2011

When attempting to deploy the Sophos Endpoint software an error may occur as follows on endpoint desktop:

Error 1625

The system administrator has set policies to prevent this installation

First seen in

Sophos Anti-Virus for Windows 2000+ 9.7.6
Sophos Anti-Virus for Windows 2000+ 9.5.5

Cause

This is not a Sophos specific issue.  The domain administrator has set policies that have locked down some group policies with the windows installer.

Computer configuration | Administrative Template | Windows Components | Windows Installer | Disable browse dialog box for new source=enabled

If you need to check if this policy is in effect on the current endpoint, you can use the built in utility "rsop.msc" which can be launched from the Start | Run | Type: rsop.msc | Press return. You will not be able to make changes in "rsop.msc".

What to do

Change the policies which can be found in the group policy editor to "disabled" or "not configured". This can be found in:

Computer configuration | Administrative Template | Windows Components | Windows Installer | Disable browse dialog box for new source=disabled

Technical Information

To confirm the issue check the autoupdate install log which will show the following text (significant areas are in bold):

----extract----
MSI (c) (20:54) [11:35:19:273]: Adding new sources is not allowed.
This installation is forbidden by system policy. Contact your system administrator.
C:\Program Files\Sophos\AutoUpdate\Cache\sau\sophos autoupdate.msi
...
MSI (c) (20:54) [11:35:19:273]: MainEngineThread is returning 1625
----extract----

 
If you need more information or guidance, then please contact technical support.

Rate this article

Very poor Excellent

Comments