00000046 Sophos Client Firewall cannot be installed on this operating system or processor type

  • Article ID: 118761
  • Updated: 21 Jan 2013

Issue

After attempting to deploy Sophos Endpoint Security and Control 10.2 to a computer running Windows 8 and choosing the Sophos Client Firewall (SCF) component you see the error:

00000046 Sophos Client Firewall cannot be installed on this operating system or processor type.

If you attempt to locally install Sophos Endpoint Security and Control on a computer running Windows 8 and choose the firewall component you see the error:

Sophos Client Firewall cannot be installed on this operating system.
If you do not click 'OK', this message box will close automatically after 60 seconds.

First seen in

Sophos Endpoint Security and Control 10.2.

Cause

The error is seen when you have subscribed to the Sophos Endpoint Security and Control 10.2 package.  The Sophos Anti-Virus component is supported but the firewall component is not.  The console does not prevent the installation if the firewall option is checked.

What To Do

The Sophos Client Firewall will be supported on Windows 8 shortly and a newer package released.  This will resolve the issue.

Until the package is available you should attempt the installation again and make sure the firewall option is unchecked.



 
If you need more information or guidance, then please contact technical support.

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