Sophos Anti-Virus custom action install log shows the message: Failed to grab execution mutex. System error 258.

  • Article ID: 113897
  • Updated: 25 Jul 2011
break_fix

Symptoms

Sophos Anti-Virus custom action install log, located in the folder C:\Windows\Temp\, shows the following error...

Failed to grab execution mutex. System error 258.

Known to apply to the following Sophos product(s) and version(s)

Sophos Anti-Virus for Windows 2000+

Cause
The registry string PendingFileRenameOperations is currently populated and the computer is waiting to be restarted.

What to do

Reboot the computer and then run the Setup.exe program from the share (CID).

A further reboot, after installation, may also be required.

 
If you need more information or guidance, then please contact technical support.

Rate this article

Very poor Excellent

Comments