How to edit the updating configuration of a managed endpoint

  • Article ID: 44325
  • Rating:
  • 20 customers rated this article 3.8 out of 6
  • Updated: 21 Jul 2014

This article explains how to edit the updating configuration of a managed endpoint - which by default is locked due to the central policy controlling it.

Note:

  • We only recommend you unlock the local user interface for the updating details for testing purposes.
  • If you alter the updating details the endpoint may report to the console 'Differs from policy' for the updating policy.
  • If the central policy is re-applied the local updating details will be locked and set as defined in the central policy.

Applies to the following Sophos product(s) and version(s)

Sophos Endpoint Security and Control

What To Do

Select the section below that matches your operating system.

Windows Vista/7/8

Modern versions of Windows have User Account Control (UAC) enabled for better security.  When UAC is enabled you have to open files 'as an administrator' or open the program used to edit the file 'as an administrator' - even when logged on as an administrator.  Therefore the steps below explain how to open Notepad.exe as an administrator and then open the required configuration text inside that - when UAC is enabled opening a text file from Windows Explorer directly will not allow you to save the file.

  1. On the endpoint computer open 'Notepad.exe' as administrator.  As an example:
    • on Windows 7 search for the program in the applications list, right-click on the program in the search results, and select 'Run as administrator'.
    • on Windows 8 search for 'Notepad' on the Start screen, right-click the application icon, and from the bottom of the screen select 'Run as administrator'.  Screenshot example when you right-click the application:


      Notepad is now open on the Desktop of the computer and running with extra permissions that will allow you to save configuration files that are normally protected.

  2. On the Desktop, in Notepad select 'File' | 'Open'.
  3. Browse to: C:\ProgramData\Sophos\AutoUpdate\Config\
  4. Change the file extension filter to 'All files' [1], and then select the iconn.cfg file [2] and click 'Open'.  Example:


  5. In the file scroll down and find the line AllowLocalConfig = 0.  Example:


  6. Change the 0 to 1
  7. Select 'File' | 'Save. to save change to the iconn.cfg file.
  8. Close .Notepad.
  9. In the 'System Tray' right-click the Sophos shield.
  10. Select the 'Open Endpoint Security and Control' option.
  11. From the home screen, under the 'Updating' section, select the 'Configure updating' option.

You can now change the updating address and the user name and associated password.  See the section at the bottom of this article for additional advice.

Windows XP/2003

  1. On the endpoint computer, using Windows explorer navigate to:
    • 32-bit: C:\Program Files\Sophos\AutoUpdate\Config\
      64-bit: C:\Program Files (x86)\Sophos\AutoUpdate\Config\
  2. Using 'Notepad', open the iconn.cfg file.
  3. Find the line AllowLocalConfig = 0
  4. Change the 0 to 1
  5. Save the iconn.cfg file
  6. Close 'Notepad'
  7. In the 'System Tray' right-click the Sophos shield.
  8. Select the 'Open Endpoint Security and Control' option.
  9. From the home screen, under the 'Updating' section, select the 'Configure updating' option.

    You can now change the updating address and the user name and associated password.

Additional general troubleshooting advice

  • In the 'Primary location' tab ensure the path entered is can be browsed from the local endpoint computer - copy and paste into the run box (Start | Run) if required.
  • Ensure that the credentials of a user account entered has at least read access to the share you browsed to above.
    Note: When you browse to the share in the above step you are accessing the share as your logged on account and not as the user account entered into the updating details.

 
If you need more information or guidance, then please contact technical support.

Rate this article

Very poor Excellent

Comments