When updating or installing the Sophos AutoUpdate component of Sophos Anti-Virus, you get the error:
Sophos AutoUpdate - Error 1303:
The installer has insufficient privileges to access this directory: C:\Program Files\Sophos\AutoUpdate.
The installation cannot continue. Log on as an administrator or contact your system administrator
Sophos product and version:
Sophos Anti-Virus for Windows 2000+
Windows XP Professional SP2
Windows 2003 SP2
What to do
You need to check, and possibly edit, the registry. Before you start, refer to the knowledgebase article, which warns about editing the registry and describes how to back it up.
- Go to the following registry keys,
and ensure the logged in account used under the updating policy has full access permissions.
- Restart the computer. On the Sophos shield in the system tray, click 'Update Now'.
For further information refer to the knowledgebase article Installation errors: troubleshooting installation errors using MSI logs.
Browsing to C:\Program Files\Sophos\AutoUpdate via Windows Explorer will result in the following message:
C:\Program Files\sophos\AutoUpdate is not accessible
Access is denied
The folder has been set to 'Read-only', manually changing this to full access and then applying changes will just reset it back to 'Read-only'.