Sophos shield displays a white-cross on a red-circle and is not updating. An error is displayed:
No versions of component 'TranslatorFactory' are registered. TranslatorFactory cannot be returned.
However, there are no errors in the alc.log.
Sophos product and version:
Sophos Anti-Virus for Windows 2000+
Windows XP Professional SP2
What to do:
- Go to Windows Control Panel and check the Regional and Language settings. The Advanced options tab should be set to English.
- If it is set to anything else, set it back to English.
- On the Sophos shield, right-click and select 'Update now'. Sophos Anti-Virus should now update.