Sophos Anti-Virus for Windows 2000+: update fails. 'No versions of component 'TranslatorFactory' are registered.'

  • Article ID: 34077
  • Updated: 14 Jan 2011

Issue
Sophos shield displays a white-cross on a red-circle and is not updating. An error is displayed:

No versions of component 'TranslatorFactory' are registered. TranslatorFactory cannot be returned.

However, there are no errors in the alc.log.

Sophos product and version:
Sophos Anti-Virus for Windows 2000+

Operating system:
Windows XP Professional SP2


What to do:

  1. Go to Windows Control Panel and check the Regional and Language settings. The Advanced options tab should be set to English.
  2. If it is set to anything else, set it back to English.
  3. On the Sophos shield, right-click and select 'Update now'. Sophos Anti-Virus should now update.

 
If you need more information or guidance, then please contact technical support.

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