Sophos Anti-Virus for Windows 2000+: standalone computer fails to update

  • Article ID: 32311
  • Rating:
  • 1 customers rated this article 4.0 out of 6
  • Updated: 27 Dec 2013

Issue 

A standalone computer running Sophos Anti-Virus for Windows 2000+, is failing to update.

First seen in

Sophos Anti-Virus for Windows 2000+

Cause

Various.  Checking of log file is required.

What To Do

Check the AutoUpdate log file.  For further details on how to do this and common error see article 118209.

You may also be interested in watching the video below that explains how to access and enter your updating credentials, which is a common cause of update failures on standalone computers.

Watch the how video for windows

 
If you need more information or guidance, then please contact technical support.

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