Oracle Process Manufacturing application fails to connect following installation of Sophos Endpoint Security and Control 10.3.7 VE3.51.1

  • Article ID: 120931
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  • 1 customers rated this article 2.0 out of 6
  • Updated: 07 May 2014

Issue

When launching the Oracle Process Manufacturing application the connection fails and displays the following window:

Note: We are not aware of any other affected applications. However, it is possible that other applications that use web forms may also be affected.

First seen in

Sophos Anti-Virus for Windows 2000+ 10.3.7

Cause

This occurs when either Web protection, Web control or both these components are enabled in the policy applied to the computer.

What To Do

Add the IP address and Domain name of the Oracle server to the Authorized/Exempt Websites list.for either Web Protection, Web Control or both via the appropriate policy. Click the relevant link to access the documentation advising how to do this for your installed Product:

Enterprise Console
Sophos Cloud
Sophos UTM

Note: There will be an updated version of 10.3.7 that fixes this issue which will be listed as version '10.3.7.2 VE3.51.1'. The following details what actions are required according to your subscription:

The following subscriptions will be automatically updated to '10.3.7.2 VE3.51.1' requiring no manual action:

Recommended
Extended

The following subscription will be automatically updated to '10.3.7.2 VE3.51.1' requiring no manual action unless the option 'Automatically upgrade fixed version software when it is no longer supported by Sophos' has been unticked:

Fixed

If the option is unticked manually re-subscribe to the fixed version '10.3.7.2 VE3.51.1'.

 
If you need more information or guidance, then please contact technical support.

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