Windows 'Server Manager' displays an alert due to the 'Sophos Web Intelligence Update' service not being started

  • Article ID: 118670
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  • 27 customers rated this article 2.6 out of 6
  • Updated: 13 Jan 2014

Issue

Windows 'Server Manager' displays an alert due to the 'Sophos Web Intelligence Update' service not being started as a service configured to be an automatic start-up.

First seen in

Sophos Anti-Virus for Windows 2000+

Operating systems
Windows Server 2012

Cause

This is expected behavior for this service, the service does not need to be running permanently.

What To Do

It is possible to un-check the 'Sophos Web Intelligence Update' service from the list of services being monitored:

  1. From the 'Server Manager Dashboard', within 'Local Server' and/or 'All Servers' click on Services'.  
  2. In the 'Services Detail View', click on the 'Services' drop down menu 
    Note: If the drop down menus are not visible, select the 'Show Alert Criteria' button on the top right of the window. 
  3. Un-check the 'Sophos Web Intelligence Update' service.
  4. Click OK

For more information see the Microsoft TechNet link below.

 
If you need more information or guidance, then please contact technical support.

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