Administrator rights needed to clean up a multi-component threat

  • Article ID: 14905
  • Updated: 09 May 2014

With Sophos Anti-Virus for Windows 2000+ you will need administrator rights to clean up a multi-component threat such as a virus or potentially unwanted application (PUA). You cannot do this as a power user, as the button is greyed out.

You can however delete single component threats when running as power user.

First seen in

Sophos Anti-Virus for Windows 2000+ 7.6.21

What To Do

  1. Log on as administrator.
  2. Run Cleanup to remove the multi-component threat from that computer.

 
If you need more information or guidance, then please contact technical support.

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