Sophos Anti-Virus for UNIX: installation fails when installing to a Japanese directory

  • Article ID: 38771
  • Updated: 06 Nov 2008

Installation of Sophos Anti-Virus for UNIX fails with the error:

svccfg syntax errors 'pattern does not exist'
sav protect
sav rms

This occurs when you install to a directory or path containing Japanese characters. 

Sophos product and version
Sophos Anti-Virus for UNIX, version 7.0.0

What to do

Do not install to a path containing Japanese characters.

Technical information
The installation of Sophos Anti-Virus for UNIX, version 7.0.0 uses the system utility svccfg. svccfg does not support the use of Japanese characters in any path passed to it.

If you need more information or guidance, then please contact technical support.

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