'Program Not Found' reported when a workstation access a file on the NetApp filer

  • Article ID: 12225
  • Updated: 17 Jul 2013

With Sophos Anti-Virus for NetApp Storage Systems, when a workstation accesses an infected file on the NetApp filer, the message below can be displayed.

"Program Not Found
Windows cannot find <filename>
"

What to do

In order to receive a more informative message when a virus is encountered,

  • the vscan option client_msgbox must be enabled on the filer (see your ONTAP documentation for instructions on how to do this)
  • the Messenger service must be running on the workstation.

When this has been done, messages on the workstation should take the form

"Messenger Service"

Message from <filer name> to <workstation> on <date and time>

Virus warning, filer <filer name>: access of file <path> in share <sharename> got status 0xc000022 from the vs

 
If you need more information or guidance, then please contact technical support.

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