Firewall on the anti-virus server blocks communications

  • Article ID: 12206
  • Updated: 20 Jan 2011

With Sophos Anti-Virus for NetApp Storage Systems, a firewall on an anti-virus server can block communications between the anti-virus server and the NetApp filer, or between the computer running the snap-in and the anti-virus server. Error messages similar to those below may be displayed.

Fri Nov 19 09:17:56 GMT [CIFSVScan:warning]: Cannot connect to server. Socket connect error: Resource temporarily unavailable
Fri Nov 19 09:17:56 GMT [CIFSVScan:info]: CIFS - can't make TCP connection with \\HUB

What to do

Ensure that your firewall allows the Sophos Anti-Virus for NetApp Storage Systems executables listed below access to all of your anti-virus servers, to the NetApp filer, and to the computer running the MMC snap-in

  • savnaser.exe
  • savnammc.dll

 
If you need more information or guidance, then please contact technical support.

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