Sophos Anti-Virus for Linux: cannot start web GUI after a custom installation

  • Article ID: 22165
  • Updated: 05 Mar 2010

If you make a custom installation of Sophos Anti-Virus for Linux, you may be unable to start the web GUI afterwards.

This happens if you install to /root, a directory which the sophosav user does not have access to.

Note: This will also prevent savscan working for non-root users.

What to do

Install to a directory which is accessible the sophosav user.

Technical details

This can happen if you do the following on some combinations of operating system:

  1. Log onto the Linux end user computer (endpoint) as root/
  2. Copy and extract the Sophos tar file.
  3. Run a custom installation to /root/sophos-av
  4. Enter the credentials for the web GUI, and these are accepted.
  5. Try to open the web GUI. This fails.

 
If you need more information or guidance, then please contact technical support.

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