Standalone updates from Sophos are failing with the following error:
$ /opt/sophos-av/bin/savupdate -v5
SOPHOS source is either SOPHOS, or the warehouse update source address.
Failed to find suitable product in warehouse at sdds:SOPHOS.
Failed to replicate from all update sources
First seen in
Sophos Anti-Virus for Linux 9.0.0
Linux / UNIX
The configured credentials do not have access to the Version 9.x software subscription.
What To Do
Customers using the following licenses only have access to the default software subscription:
- Sophos Anti-Virus SBE
- Sophos Computer Security SBE
- Sophos Security Suite SBE
- Endpoint Protection - Business
Currently, the default software subscription is Version 7.x. To install Sophos Anti-Virus, use the Version 7.x installer available from the Sophos Download Website. The product will be automatically upgraded to Version 9.x when it becomes available to your license.
To check the available software for your license, please contact Sophos Technical Support.