Permissions changed on /tmp directory due to update failure

  • Article ID: 116736
  • Updated: 31 Jan 2013

Issue

The permissions on the system /tmp directory may be changed during an update or installation failure.

Permissions are changed to 700 (in numerical form).

First seen in

Sophos Anti-Virus for Linux 7.5.1

Operating systems
Linux/Unix

Cause

This issue occurs in rare circumstances where an update exception is logged before the updating mechanism has determined the product installation directory.  In this scenario the savupdateException.log file is written to the /tmp directory and permissions are automatically set on the directory even if it already exists.

What To Do

Correct the permission issues on the temporary folder.

Further Information
If updates continue to fail permissions on /tmp may be reset again.  Run the following command to attempt an update with verbose logging:
/opt/sophos-av/bin/savupdate -v5

Please contact Sophos support for assistance in troubleshooting the update problem.

Note
This issue has been resolved in a maintenance release of Sophos Anti-Virus - version 7.5.6.

 
If you need more information or guidance, then please contact technical support.

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