Sophos Anti-Virus for Macintosh OS X: forcing an update on a client computer running version 8 or 9

  • Article ID: 15895
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  • 4 customers rated this article 4.8 out of 6
  • Updated: 20 Jun 2013

Issue
If you are running Sophos Anti-Virus for Macintosh OS X, version 8 or 9, on a client computer and you suspect that any of the following apply:

  • not all of the IDE files have been downloaded
  • there are issues with some of the Sophos Anti-Virus files
  • a config file in the CID has been changed

you may want to force an update on the client computer.

Sophos product and version
Sophos Anti-Virus for Macintosh OS X

What to do

  1. To force an update you will need to remove the file /Library/Caches/com.sophos.sau/CID/cidsync.upd
    To remove this file run the following command as the root user:
    mac# sudo rm -f /Library/Caches/com.sophos.sau/CID/cidsync.upd
  2. Manually start an update, by doing one of the following:
    • Right-click the Sophos shield and select 'Update Now'
    • Run the command sophosupdate from the Terminal

 
If you need more information or guidance, then please contact technical support.

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