Device Control policy continues to be enforced after the user has removed Sophos Anti-Virus for Mac OS X

  • Article ID: 120672
  • Updated: 26 Feb 2014

Issue

Device Control policy continues to be enforced after the user has removed Sophos Anti-Virus for Mac OS X

First seen in

Sophos Anti-Virus for Mac OS X

Cause

Removing Sophos Anti-Virus for Mac OS X using a Third Party removal tool rather than using the built in Uninstaller, 'Remove Sophos Anti-Virus.app', can cause kernel changes made by the Device Control feature to not be reversed.

What To Do

To resolve this issue it is advised that users re-install Sophos Anti-Virus for Mac OS X, and then uninstall using the built in uninstaller, 'Remove Sophos Anti-Virus.app' which can be found in /Library/Sophos Anti-Virus/.
Removing Sophos Anti-Virus for Mac OS X with the correct uninstaller will correctly reverse any kernel changes made by the Device Control feature.

 
If you need more information or guidance, then please contact technical support.

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