Apple Macs updating from an Apache-hosted webCID fail to update

  • Article ID: 118935
  • Updated: 08 Jul 2013

Issue

Apple Macs updating from an Apache-hosted webCID fail to update.  A cross is shown on the menu bar.

The behavior seen is: The Mac successfully contacts the webCID. However only one file is fetched at a time and therefore the session times out. At the next update another file is fetched. Hence with an update schedule of say, one hour it will take a long time to download all the files and required and finally remove the cross from the Sophos shield.

First seen in

Sophos Anti-Virus for Mac OS X 8.0.8

Operating systems
OS X 10.8 (Mountain Lion)

Cause

Testing has shown there is a bug in the version of Apache 2 (2.2.22). This is not a Sophos bug.

What To Do

Upgrade to the latest version of Apache.  Note: Before contacting Technical Support ensure you have upgraded to the latest version of Apache and can successfully recreate the issue.

 
If you need more information or guidance, then please contact technical support.

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