Sophos Anti-Virus for Mac OS X: some encrypted sparse bundles are not scanned during a scan of the entire system

  • Article ID: 112085
  • Updated: 20 Jun 2013

Issue
Following a scan of the entire system some encrypted sparse bundles remain unscanned by Sophos Anti-Virus.

This applies to encrypted sparse bundles that were locked at the time of the scan.

Technical background
Sophos Anti-Virus can only scan encrypted sparse bundles if they are unlocked. They are only unlocked when the relevant FileVault user is logged in.

Known to apply to the following Sophos product(s) and version(s)

Sophos Anti-Virus for Mac OS X

All supported operating systems
Mac OS X 10.5+

What To Do

Ensure that the FileVault user is logged in. This allows Sophos Anti-Virus to scan the relevant encrypted sparse bundles.

 
If you need more information or guidance, then please contact technical support.

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