Problems when opening Sophos documentation

  • Article ID: 14322
  • Updated: 17 Oct 2008

In some circumstances, manuals and installation guides can fail to open on one Windows computer, even if the same file opens successfully on another computer. The document at first appears to take a long time opening. It eventually fails to open, leaving a blank page.

This can be caused by an accumulation of temporary Adobe Acrobat files on the computer involved.

What to do

  1. Use the Windows search facility to check on your computer for files called Acr*.tmp.
  2. Delete those files.
  3. Try to open the document again.

If you need more information or guidance, then please contact technical support.

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