Sophos Anti-Virus for Windows 2000+: error 1306 displayed when uninstalling

  • Article ID: 30146
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  • Updated: 14 Jan 2011

Issue
When you are using Add/Remove programs to uninstall the Sophos Remote Management System (RMS) component of Sophos Anti-Virus, the following error is displayed on screen:

Error 1306 another application has exclusive use C:\Program Files\Sophos\Remote Management System\RouterNT.exe

Sophos product and version
Sophos Anti-Virus for Windows 2000+

Operating system
Windows XP Professional SP2

What to do

  1. Go to Windows Services and stop the RouterNT service.
  2. Try again to uninstall Sophos Remote Management System (RMS).

If the removal still fails:

  1. Go to Windows task manager, select RouterNT and click 'End Process'.
  2. You should now be able to remove Sophos Remote Management System (RMS).

 
If you need more information or guidance, then please contact technical support.

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