When you are using Add/Remove programs to uninstall the Sophos Remote Management System (RMS) component of Sophos Anti-Virus, the following error is displayed on screen:
Error 1306 another application has exclusive use C:\Program Files\Sophos\Remote Management System\RouterNT.exe
Sophos product and version
Sophos Anti-Virus for Windows 2000+
Windows XP Professional SP2
What to do
- Go to Windows Services and stop the RouterNT service.
- Try again to uninstall Sophos Remote Management System (RMS).
If the removal still fails:
- Go to Windows task manager, select RouterNT and click 'End Process'.
- You should now be able to remove Sophos Remote Management System (RMS).