'The list is empty' message during installation of Enterprise Console

  • Article ID: 64529
  • Updated: 17 Jul 2013

Issue

While installing Enterprise Console, you would like to add a new user account. When you attempt to browse to an User Group, the following error message appears:

The list is empty.

First seen in
Enterprise Console, version 4

What To Do

This is a problem with the InstallShield program used by the Enterprise Console setup program. To continue with the installation, you could either:

  • type the name of the group directly into the dialog and continue with the installation
  • close the dialog and start the installation program again. If the problem persists, restart the server on which you're installing Enterprise Console.

 
If you need more information or guidance, then please contact technical support.

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