Access to the default SQL server instance may be interrupted during the installation of Enterprise Console version 5.x

  • Article ID: 114022
  • Updated: 01 Dec 2011

Issue

When installing or upgrading to Sophos Enterprise Console version 5.x access to the default SQL server instance may be interrupted.

First seen in

Enterprise Console 5.0.0

Cause

Sophos Enterprise Console version 5.x now uses Microsoft Message Queuing (MSMQ) as part of the patch server side components. The MSMQ component will be installed on the management server if it does not already exist.

During the installation of Microsoft Message Queuing it has been observed that the following services are stopped:

  • MSDTC
  • MSSQLServer
  • SQLSERVERAGENT

What to do

Please ensure these services can be stopped during the installation of MSMQ and have restarted (if required) after the installation or upgrade of Sophos Enterprise Console version 5.x

 
If you need more information or guidance, then please contact technical support.

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