A new instance cannot be created because Windows Installer 4.5 is not installed

  • Article ID: 114296
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  • 1 customers rated this article 1.0 out of 6
  • Updated: 22 May 2014

Issue

When performing a fresh installation of Enterprise Console 5.x, the following message may be displayed: 

A new instance cannot be created because Windows Installer 4.5 is not installed 

First seen in

Enterprise Console 5.0.0

Cause

The computer you are attempting to install Enterprise Console 5.x on does not have Windows Installer 4.5 installed.  This version of Windows Installer is required to install the version of Microsoft SQL Express that is included with Enterprise Console 5.x.

What To Do

Please install Windows Installer 4.5, this will request a reboot.  Once rebooted please re-run the installation.

You can either install Windows Installer 4.5 from the "pre-reqs" folder shipped with the installer. E.g "C:\SEC_50\ServerInstaller\pre-reqs\Windows Installer 4.5\[PlatformRequired]\" or download it from Microsoft.

 
If you need more information or guidance, then please contact technical support.

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